Thank you for shopping at Eau De Luxe. We value your business and are committed to delivering your products in a timely and efficient manner. The following terms and conditions constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery times are estimates and commence from the date of shipping, rather than the date of order.
International Shipping
Eau De Luxe ships to various international destinations. International shipping rates and delivery times vary depending on the destination.
Customs, Duties, and Taxes: Eau De Luxe is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damaged or Lost Packages
Eau De Luxe is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
